Mintal Eye Massager Support

Do you have some questions in our policy or product? Please find the answers below.

GENERAL
SHIPPING
Will you offer free shipping?
Yes. We offer free shipping for all our customers in the USA.
How long does it take for you to process an order?
Our operation team tries to process orders as soon as possible. On average, shipping will be arranged within 1-2 next business day after the purchase.
Which shipping courier services are used to ship orders?
Normally we use United States Postal Service (USPS) to ship your order. However, other logistics providers could be used sometimes.
Can I track my order?
Tracking number and tracking link will be sent via email within 24 hours after the order has been shipped.
How long does delivery take?
It takes 10 - 20 business days for the shipment to USA.
Why was my package returned to sender?
1. The address on file is incorrect.
2. The recipient isn’t available to accept the delivery.
3. The recipient or their family members refused to accept the delivery.

If the courier couldn’t successfully deliver the package, they’ll hold on to it in a nearby distribution center. If the retaining period is exceeded and the package remains unclaimed, it will return to the sender.
What can I do if my package returned to sender?
We will reship our product for free. Simply update your shipping address and order number to our Customer Support team via our contact page.
PAYMENT & ORDER
What payment methods do you accept?
We accept Visa, Master, American Express, Discover Card, Apple Pay, Google Pay, Shop Pay and Paypal.
Will I have to pay additional customs, duties, or taxes when I receive my order?
No. There are no additional costs or fees for any USA customers.
How can I confirm that my order was placed?
Once you’ve placed your order, you will receive an order confirmation email with your order number. If you still can’t find your order number, feel free to reach our customer support team via our contact page.
What should I do when my package is missing?
While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:

1. Check with your family or neighbors as it’s possible that one of them received the package on your behalf.

2. Check exterior doors or other places where the courier may have left your package (e.g., behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).

3. If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them, and they just mistakenly scanned it as “Delivered”.

4. If you still can’t locate the package after this, please let our Customer Support team know that your order is missing and share your order number with them. You may reach our Customer Support team via our contact page.
Where do I put my coupon code?
If you’re using a computer, please refer to the steps below:
1. Click on the “BUY IT NOW” button to enter the information page.
2. On the customer information page, enter your coupon code in the designated box and click “APPLY”.
3. You should see the new order total once the code has been applied.

If you’re using your mobile phone or a small screen device, please follow the steps below:
1. Click on the “BUY IT NOW” button to enter the information page.
2. Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
3. Enter your coupon code in the box and click on the “->” button.
4. You should see the new order total once the code has been applied.
What if I placed an order and forgot to use my coupon code?
No worries. Just send your coupon code to our Customer Support team via our contact page and we’ll be happy to honor the discount for you.
Why can't I successfully apply my coupon code to my order?
1. The code is no longer valid. Most of our codes have an expiration date. So, if your code is not working, it’s possible that it’s already expired.
2. The code has already been used. Most of our coupon codes are for single use. If you have already used a coupon code in the past, you are unlikely to use it again for a second purchase.

If you encounter problems getting your coupon code to work, please reach out to our Customer Support team via our contact page and we are more than willing to help.
Can I use more than one coupon per order?
Unfortunately, only one coupon code can be used per order on our website.
RETURN & WARRANTY
What is your return policy?
We guarantee that your Mintal Eye Massager will transform your sleep. That’s why every Mintal Eye Massager (except those purchased during limited-time sales events) comes with a 30-day money-back guarantee.

If your Mintal Eye Massager doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer support team via our contact page and let us know why the product didn’t work for you. We will provide you with a prepaid return label via email and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.
Will you offer a warranty?
Yes. We offer a one-year warranty.

Mintal Eye Massager is guaranteed to be free from defects in material and workmanship under normal and intended uses for one year from the date of your purchase.

The manufacturer will charge a related repair fee which includes material costs and labor if such services are needed for out-of-warranty products.

Our Warranty Does Not Apply to the Following Cases:

1. Products that have been damaged by accident, abuse, misuse, fire, floods, earthquakes, or other external causes.,
2. Products that have been damaged during transit, by improper transportation, improper storage, or inadequate care.
3. Products that have been damaged due to unfavorable environmental conditions; for example, corrosion by humidity, by acidity in volcanic environments, or by high salt concentration in the air.
4. Products that have not been used in the ways described in the manufacturer's instructions provided.
5. Products that have been sold with additional conditions and clauses that are not covered under warranty.

If you have to/would like to return your Mintal Eye Massager, please contact page. This warranty does not apply to products that have been altered, repaired, and/or modified by non-authorized personnel.
30-DAY FREE TRIAL
What is your policy of a 30-day free trial?
If you have purchased a Mintal Eye Massager in our web shop, you can try it out for 30 days in the comfort of your own home and bed. It doesn't work right away? No worries: many users experience the benefits of our products after about two weeks of use. Not satisfied with the results? Then you will be refunded the full purchase price, provided that the product is returned in a non-damaged condition. Only the costs of the return package are for the account of the sender.
Why does your free trial last 30 days?
Usually, it takes around two weeks for most of the customers to notice the improvements on their sleep quality with Mintal Eye Massager. Therefore, we provide a 30-day free trial, hoping that all customers have a chance to see the effects.
PACKAGE
What is on your packing list?
Each of our packages includes a Mintal Eye Massager, a Type-C charging cable, a dust bag, and a user manual.
FREE RESOURCES: MINTAL APP
How to download the Mintal apps?
Please follow the steps below:

1. Open "App Store" or "Google Play" on your mobile phone.
2. Search "Mintal Tracker" or "Mintal Sleep".
3. Download it!
How to connect Mintal apps with Mintal Eye Massager?
Please follow the steps below:

1. Download the Mintal apps. (Check the procedures above)
2. Turn on Bluetooth on your mobile phone. Pair Mintal Eye Massager with your phone. (Bluetooth name: Mintal Eye Massager)
3. After pairing successfully, you can open "Mintal Tracker" to track your sleep. Your sleep data can be tracked to improve sleep quality. Or you can open "Mintal Sleep" to play a selection of sounds and music. Music will now play on your Mintal Eye Massager.
How to get your membership in Mintal apps?
Once your order is placed, you will receive an email with a full explanation and guidance of your membership details in Mintal apps. Please kindly read the email and follow the steps in it.
PRODUCT
SAFETY
Is Mintal Eye Massager safe?
Yes. Mintal Eye Massager has obtained certifications from FDA, CE, FCC, and RoHS. The quality is guaranteed.
Will Mintal Eye Massager make my skin allergic?
No. Mintal Eye Massager has obtained certifications from FDA, CE, FCC, and RoHS. The lining is made of skin-friendly protein leather, it will not cause any allergic reactions and offers you the utmost comfortable feelings. No need to worry about it.
What is the temperature of warming?
107.6 ℉. Based on the experiment results collected from more than 300 volunteers, this temperature has proven to be the most comfortable level for the human body.
Is there any information I should know before using?
We advise you to consult with your doctor before using this device if you:

1. Had glaucoma, cataract, retinal detachment, and/or other serious ocular region surgeries
2. Carry an eye injury and/or is in rehabilitation following a surgery (medical/cosmetic)
3. Are suffering from serious eye inflammation
4. Have severe myopia (over 800 degrees)
5. Have severe glaucoma and/or cataract
6. Have sequela of apoplexy
7. Are under the age of 7
8. Are pregnant
ERRECTIVENESS
How does Mintal Eye Massager work?
Mintal Eye Massager mainly relieves pressure, relaxes the body, and helps you sleep from three dimensions: vision, touch, and hearing.

Vision: 90% of the information processed by the human brain comes from vision. When the line of sight is completely blocked, the information input is reduced, then your brain will relax. Our Mintal Eye Massager provides 100% shading through an enlarged mask, which keeps your eyes dark even during the day, to shield visual information and relax your brain.

Touch: Many studies show that touch can reduce stress hormones, such as cortisol, and release a "love hormone" called oxytocin. This powerful hormone can enhance your sense of trust and relieve your neurophysiological stress. Our Mintal Eye Massager has multiple modes to relieve your stress through heating, vibration, and massage.

Hearing: Music can improve your mood before going to bed. By playing music, our Mintal Eye Massager can relieve your anxiety and helps you to get asleep.
How many days does Mintal Eye Massager improve my sleep quality?
The effect varies from customer to customer. According to our statistics, most of the customers have improvements in sleep quality in around two weeks. To improve your sleep quality, we suggest you continuously use our Mintal Eye Massager for more than two weeks.
WEARING
Will Mintal Eye Massager fit everyone?
Yes. The adaptive design of Mintal Eye Massager is based on tests and analysis of the facial structure from more than 300 volunteers. Designed with an adjustable headband, it fits in every head size.
Can I sleep with Mintal Eye Massager?
Yes. To prevent discomfort caused by long-time massage, our Mintal Eye Massager has a timing function. It will stop automatically after running for 15 minutes. Feel free to sleep with it.
Can I use Mintal Eye Massager in other places?
Yes. With a 180-degree foldable design, our Mintal Eye Massager is your portable choice to carry everywhere.
BATTERY
How long does the battery last?
12 days. Mintal Eye Massager has a 1200mAh high-capacity battery and an optimized system, the battery life can therefore last for 12 days (15 minutes per day).
How long does it take to be fully charged?
Normally it will take 2 to 3 hours to get Mintal Eye Massager fully charged.
SOUNDS
Can I play my own music?
Yes. Our Mintal Eye Massager is equipped with Bluetooth, you can connect your mobile phone to play your favorite music.

Please follow the steps below:

1. Enter the Bluetooth settings on your phone and select "Mintal Eye Massager" to connect. Once it successfully connects with your phone, there will be an alert sound: "Bluetooth Connected", and the music icon will turn blue.
2. Open the music apps to play the music you like.

Besides, Mintal apps offers you some FREE natural sounds. Download it to experience it now! (Check “how to download the Mintal apps” above)
Does it have a mute mode?
Yes. You can double-click the button to enter the mute mode and double-click again to cancel it.
CLEAN
How to clean and care for Mintal Eye Massager?
The protein leather is made of dust-proof materials. You can easily wipe the dirty areas with a damp paper towel.

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